Privacy Policy

1. Introduction

This Privacy Policy explains how frostrivergame.com ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website or use our services related to Prison Life: Idle Game.

We respect your privacy and are committed to protecting your personal information. This policy complies with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller for your personal information is:

• Company: frostrivergame.com
• Address: 145 Riverside Drive, Canberra, ACT 2600, Australia
• Email: support@frostrivergame.com

3. Information We Collect

We collect the following types of personal information:

3.1 Information You Provide

• Name: Your full name when you sign up for early access.
• Email Address: Your email for account creation and updates.
• Phone Number: Your phone number for account verification.
• Age Confirmation: Whether you confirm you are at least 13 years old.
• Consent Records: Records of your consent to our terms and policies.

3.2 Information Collected Automatically

• IP Address: Your internet protocol address.
• Browser Information: Browser type, version, and language.
• Device Information: Device type, operating system, and screen size.
• Usage Data: Pages visited, time spent, and click patterns.
• Cookies: Small data files stored on your device (see Section 7).
• Referral Data: How you found our website.

4. How We Use Your Information

We use your personal data for these purposes:

• To process your early access registration.
• To send you updates about Prison Life: Idle Game.
• To respond to your support requests.
• To improve our website and user experience.
• To analyse website traffic and usage patterns.
• To comply with legal obligations.
• To prevent fraud and ensure security.
• To enforce our Terms of Use.

5. Legal Basis for Processing (GDPR)

We process your data based on the following legal grounds:

• Consent: You have given clear consent for us to process your data for specific purposes.
• Contract: Processing is needed to fulfil our agreement with you.
• Legitimate Interest: Processing is needed for our legitimate business interests, such as improving our services.
• Legal Obligation: Processing is needed to comply with the law.

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Service Providers: Companies that help us run our website and services (hosting, email, analytics).
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: If our business is sold or merged, your data may transfer to the new owner.

All third-party service providers are bound by data protection agreements.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies. These include:

7.1 Essential Cookies

Required for the website to function. These cannot be turned off. They include session cookies and security cookies.

7.2 Analytics Cookies

Help us understand how visitors use our website. We use these to improve performance and content. These are only set with your consent.

7.3 Marketing Cookies

Used to deliver relevant ads and track campaign performance. These are only set with your consent.

You can manage your cookie preferences through our cookie consent banner. You can also control cookies through your browser settings.

8. Data Retention

We keep your personal data only as long as needed:

• Account Data: Retained for the duration of your account plus 2 years after deletion.
• Early Access Signups: Retained for 3 years from the date of signup.
• Support Communications: Retained for 2 years from the last interaction.
• Analytics Data: Retained for 26 months in anonymised form.
• Consent Records: Retained for 5 years for legal compliance.

After these periods, your data is securely deleted or fully anonymised.

9. Your Rights

Under Australian privacy law and the GDPR, you have the right to:

• Access: Request a copy of all personal data we hold about you.
• Correction: Ask us to fix any incorrect or incomplete data.
• Deletion: Request that we delete your personal data.
• Restriction: Ask us to limit how we use your data.
• Portability: Receive your data in a portable, machine-readable format.
• Objection: Object to our processing of your data.
• Withdraw Consent: Take back your consent at any time.

To exercise any of these rights, email us at support@frostrivergame.com. We will respond within 30 days.

10. Data Security

We use industry-standard security measures to protect your data:

• AES-256 encryption for stored data.
• SSL/TLS encryption for data in transit.
• Regular security audits and vulnerability testing.
• Access controls and authentication for staff.
• Secure data centres with physical security.

11. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child under 13 has provided us with personal data, contact us immediately at support@frostrivergame.com.

Users aged 13-17 need parental consent to use our services.

12. International Data Transfers

Your data may be transferred to and stored in countries outside Australia. When this happens, we ensure adequate protection through:

• Standard Contractual Clauses approved by relevant authorities.
• Data processing agreements with all third-party providers.
• Compliance with the Australian Privacy Act for cross-border disclosures.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of major changes by email or through a notice on our website. The "Last updated" date at the top shows when it was last changed.

14. Complaints

If you have concerns about how we handle your data, contact us first at support@frostrivergame.com.

You also have the right to lodge a complaint with:

• The Office of the Australian Information Commissioner (OAIC)
• Your local data protection authority (for EU/EEA residents)

15. Contact Us

For any privacy-related questions or requests:

• Email: support@frostrivergame.com
• Address: 145 Riverside Drive, Canberra, ACT 2600, Australia