Legal

Your GDPR Rights

Last updated: January 2025

1. About This Page

This page explains your rights under the General Data Protection Regulation (GDPR). Even though frostrivergame.com is based in Australia, we respect and uphold GDPR rights for all users, regardless of location.

We believe everyone deserves control over their personal data.

2. Data Controller

The data controller for your personal information is:

We are responsible for deciding how and why your personal data is processed.

3. Your GDPR Rights in Detail

Under the GDPR, you have the following rights regarding your personal data:

3.1 Right of Access (Article 15)

You have the right to request a copy of all personal data we hold about you. This includes:

  • What data we have collected.
  • Why we process it.
  • Who we share it with.
  • How long we keep it.
  • Where the data came from.

We will provide this information free of charge within 30 days of your request.

3.2 Right to Correction (Article 16)

You have the right to ask us to correct any personal data that is wrong or incomplete. This includes:

  • Fixing errors in your name, email, or phone number.
  • Updating outdated information.
  • Adding missing details to incomplete records.

We will make corrections without unnecessary delay.

3.3 Right to Deletion (Article 17)

Also known as the "right to be forgotten." You can ask us to delete your personal data when:

  • The data is no longer needed for its original purpose.
  • You withdraw your consent.
  • You object to processing and there are no overriding legitimate grounds.
  • The data was processed unlawfully.
  • Deletion is required by law.

We may need to keep certain data for legal compliance. We will explain this if it applies to your request.

3.4 Right to Restriction (Article 18)

You can ask us to limit how we use your data. This applies when:

  • You dispute the accuracy of your data (while we verify it).
  • Processing is unlawful but you prefer restriction over deletion.
  • We no longer need the data but you need it for legal claims.
  • You have objected to processing (while we consider your objection).

While restricted, we will only store your data and not process it further without your consent.

3.5 Right to Data Portability (Article 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You can also ask us to transfer your data directly to another service provider where technically possible.

This right applies to data you provided to us and that we process based on your consent or a contract.

3.6 Right to Object (Article 21)

You can object to our processing of your personal data when:

  • We process data based on legitimate interests.
  • We use data for direct marketing purposes.
  • We process data for research or statistical purposes.

If you object to direct marketing, we will stop processing your data for that purpose immediately.

3.7 Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing that happened before you withdrew it.

4. How to Exercise Your Rights

To exercise any of the rights listed above:

  1. Email us: Send your request to support@frostrivergame.com
  2. Include your details: Tell us your name, email address, and which right you want to exercise.
  3. Verification: We may need to verify your identity before processing your request.
  4. Response time: We will respond within 30 days. If your request is complex, we may extend this by up to 60 additional days (we will let you know).

All requests are free of charge unless they are clearly unfounded or excessive.

5. How to Withdraw Consent

You can withdraw your consent in several ways:

  • Cookie consent: Clear your browser cookies and you will see the consent banner again on your next visit. Choose "Reject Non-Essential" to withdraw cookie consent.
  • Marketing emails: Click the "unsubscribe" link at the bottom of any marketing email we send.
  • Account data: Email support@frostrivergame.com and ask us to delete your account and data.
  • Browser settings: Adjust your browser settings to block or delete cookies from our website.

6. How to Manage Cookies

You have full control over cookies on our website:

6.1 Through Our Cookie Banner

When you first visit our site, a cookie consent banner appears. You can choose to accept all cookies or reject non-essential ones. To change your choice later, clear your cookies and revisit the site.

6.2 Through Browser Settings

Most browsers let you control cookies through their settings. You can:

  • Block all cookies.
  • Block only third-party cookies.
  • Delete existing cookies.
  • Set your browser to notify you when a cookie is being set.

Note: Blocking essential cookies may affect how our website works.

6.3 Types of Cookies We Use

  • Essential cookies: Required for the site to function. Cannot be disabled.
  • Analytics cookies: Help us understand site usage. Only set with your consent.
  • Marketing cookies: Used for relevant advertising. Only set with your consent.

7. Data We Collect

We collect the following personal data:

  • Name, email address, and phone number (from signup forms).
  • IP address, browser type, and device information (automatically).
  • Usage data such as pages visited and time spent (through analytics).
  • Cookie preferences and consent records.

8. How We Process Your Data

We process your data for these purposes:

  • To register you for early access to Prison Life: Idle Game.
  • To send you game updates and news (with your consent).
  • To improve our website and services.
  • To analyse traffic patterns and user behaviour.
  • To comply with legal requirements.

9. Data Retention

We keep your data only as long as needed:

  • Signup data: 3 years from signup date.
  • Analytics data: 26 months (anonymised).
  • Consent records: 5 years for legal compliance.
  • Support emails: 2 years from last contact.

10. International Transfers

Your data may be processed outside the European Economic Area (EEA). When this happens, we use Standard Contractual Clauses and other safeguards to protect your data during transfer.

11. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects on you. If this changes in the future, we will update this page and ask for your consent.

12. Data Breach Notification

If a data breach occurs that is likely to result in a high risk to your rights, we will:

  • Notify the relevant authorities within 72 hours.
  • Inform affected users without undue delay.
  • Describe the nature of the breach and its likely consequences.
  • Explain the measures taken to address the breach.

13. Complaints

If you believe we have not handled your data properly, you have the right to complain to:

  • Us first: Email support@frostrivergame.com and we will try to resolve the issue.
  • The Office of the Australian Information Commissioner (OAIC): For Australian residents.
  • Your local data protection authority: For EU/EEA residents, you can contact your national supervisory authority.

14. Changes to This Page

We may update this GDPR information from time to time. Changes will be posted on this page with an updated "Last updated" date. For significant changes, we will notify you by email.

15. Contact Us

For any GDPR-related questions or to exercise your rights:

We aim to respond to all requests within 30 days.

All rights reserved 2026.

This website is owned by frostrivergame.com company. frostrivergame.com company address: 145 Riverside Drive, Canberra, ACT 2600, Australia.

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